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    Warranty and Cancellation Policies

    Our Policies

    This warranty supersedes any and all stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled cheque, or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you.

    Discounts, coupons, or promo codes cannot be applied to the cost of the warranty。

    This warranty does not cover any product which fails due to accident, alteration, misuse, abuse, misapplication, improper handling, improper installation, and improper operation or cleaning. It excludes damage from animals or insects, normal wear and tear (common cosmetic issues related to extended use, including fraying, fading or discoloration due to prolonged sunlight, exposure, or damage from salt air. Loss of pleating is not covered if the product is not being cycled (held in the raised position for a portion of the time).

     

    In the event a Sunny Shutter INC custom-made product is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. Please note that color may vary from lot to lot on some styles and that we periodically discontinue certain styles and colors. On discontinued items, we reserve the right to substitute warrantied products with the nearest color or style of equivalent or greater value. On current products, we will make every effort to match the current style and color. In the event that warrantied product is not repairable, and cannot be replaced with the original style and color (i.e. discontinued), it will be replaced free of charge with the closest available product.

    motors

    All motors of the Sunny Shutter INC Motorization carry a 3-year warranty. Motorized accessories and batteries are not covered under the warranty. Warranty excludes any damage done to the product due to customer reprogramming motors.

    This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state or province to province. No employee of Sunny Shutter INC has the authority to increase or alter the obligation of this warranty.

     

     

    Not cover in

    Any conditions caused by normal wear and tear.

    Abuse, accidents, misuse, or alterations to the product.

    Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.

    Failure to follow our instructions with respect to measurement, proper installation, cleaning, or maintenance.

    Shipping charges, cost of removal, and re-installation.

    This warranty does not cover any product which fails due to accident, alteration, misuse, abuse, misapplication, improper handling, improper installation, and improper operation or cleaning.

     

    Changes, Cancellations and Refunds Policies:

     

    Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

     

    Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.

     

    If you cancel your order during this 24 calendar hour period, we will refund your money.

    Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.

    On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay, you will be contacted that day.

    We reserve the right to reject any order, at our discretion.

     

    Color Accuracy:

    Although we do our best to make sure that the colors printed on our website are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can’t be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. Once you see the  samples from our sales representative, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. In addition to the above considerations regarding color, we’d like to suggest that you order all of your blinds of a given color at one time. There are sometimes slight variations between dye lots.

    Fabric Back lighting:

    “Back lighting” happens when light filters in through translucent fabrics from behind. Our swatches don’t show you the effect of back lighting, which can soften colors and highlight fabric textures. If you’d like to see how back lighting affects the color or texture of a particular material book an appointment for free in-home consultation or visit our shop.

     

    Promotion and Sale Details

    Information on promotional offers and discounts for merchandise.

    Buy One, Get the Second One 50% Off Sale

    Also referred to as “Buy One, Get One 50% Off” or “BOGO 50%” promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customers will pay full price for the first product and then receive 50% off the second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 50% discount will apply to the least expensive products ordered.

    Buy One, Get the Second One 60% Off Sale

    Also referred to as “Buy One, Get One 60% Off” or “BOGO 60%” promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customers will pay full price for the first product and then receive 60% off the second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 60% discount will apply to the least expensive products ordered.

    Buy One, Get the Second Free

    Also referred to as “Buy One, Get One Free” or “BOGO” promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first product and then receive a second product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.

    Buy Two, Get the Third Free

    Also referred to as “Buy Two, Get One Free” promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first two products and then receive a third product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.

    Buy Three, Get the Fourth Free

    Also referred to as “Buy Three, Get One Free” promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first three products and then receive a fourth product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.

    Buy Four, Get the Fifth Free

    Also referred to as “Buy Four, Get One Free” promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first four products and then receive the fifth product of lesser or equal value free of charge when the discount is applied. Where 5 or more products are purchased, the discount will apply to the least expensive products ordered.

    Save up to “A Specific Percent”

    Promotional messaging and sales that include “up to” phrasing describe the event of a tiered sale in which the mentioned sale items would be discounted at a percentage number within a range described in the promotion.

    “Selected products” references the specific items currently on sale. Save “up to” any percent is a general term to define the maximum discount within a range of discounts included in that sale. Products on sale can be listed at a discount anywhere between 1% – a set maximum percent off standard retail value in this example. All sale items and their individual discounts will be displayed on the website on each sale item. Promotions of this type may be for any sale percentage.

     

    Examples:

    Save up to 45% sitewide – All items will be on sale but at different discounts ranging up to 45%.

    Save up to 50% on selected products – Selected items on sale will vary in discounts that range up to 50% off.

     

    NOTES: This warranty does not cover the cost associated with warranty service which includes, but is not limited to, transportation costs to and from our superstores, costs of removal, re-measure or re-installation of product, or any incidental or consequential damages.