Motorized blinds support plan
Programming & Support Plans for Motorized Blinds
Motorized blinds may occasionally require reset, re-pairing, remote control programming, app setup, hub connection, or other setting-related troubleshooting. Sunny Shutter provides online manuals for all motorized blind customers, with optional hands-on support plans available for customers who prefer extra assistance.
Choose the level of support that works best for you
Basic manual-based support is included. Customers who want video, in-store, or in-home programming assistance may choose an optional support plan.
Basic Support
Manual-based support for customers who are comfortable following online instructions.
- ✓ Online user manual included
- ✓ Basic written troubleshooting instructions
- × Scheduled video support not included
- × In-store programming guidance not included
- × In-home programming support not included
Remote Support Plan
Best for customers who want scheduled video support or in-store programming guidance.
- ✓ Scheduled video support
- ✓ Motor reset guidance
- ✓ Remote control pairing assistance
- ✓ Basic app / hub setup guidance
- ✓ Free in-store guidance if customer brings motor, remote, or blind to our showroom
Valid for 1 year from the installation date.
Premium Support Plan
Best for customers who prefer extra convenience with in-home programming support.
- ✓ Everything in the Remote Support Plan
- ✓ In-home programming support
- ✓ GTA service area included
- ✓ Setup-related troubleshooting
- ✓ Help identifying programming vs. possible hardware issues
Valid for 1 year from the installation date.
Plan Comparison
A clear breakdown of what is included in each level of support.
| Feature | Basic Support | Remote Support Plan | Premium Support Plan |
|---|---|---|---|
| Price | Included | $199 + HST / 1 year | $399 + HST / 1 year |
| Online user manual | Included | Included | Included |
| Customer self reset / pairing | Required | Optional | Optional |
| Scheduled video support | Not included | Included | Included |
| Motor reset guidance | Manual only | Included | Included |
| Remote control pairing guidance | Manual only | Included | Included |
| Basic app / hub setup guidance | Manual only | Included | Included |
| Bring motor / blind / remote to showroom for guidance | Not included | Included | Included |
| In-home programming support | Not included | Not included | Included |
| GTA in-home service area | Not included | Not included | Included |
| Must be added at the time of order | Not applicable | Yes | Yes |
| Valid period | Manual access only | 1 year from installation date | 1 year from installation date |
Online User Manual
All motorized blind customers have access to our online user manual. Basic Support customers are responsible for following the manual and completing the reset, charging, and pairing steps before requesting further service.
Pay-Per-Service Support
Customers who do not purchase a support plan may still request one-time assistance.
One-time Remote / In-store Programming Support
Includes scheduled video support or in-store guidance if the customer brings the motorized blind, motor, remote, or related component to our showroom.
One-time In-home Programming Support
Available within the GTA service area only. This service is for programming, pairing, reset, app setup, hub connection, and setup-related troubleshooting.
Frequently Asked Questions
Common questions about motorized blind support and programming assistance.
Service Plan Disclaimer
These support plans are not extended hardware warranties. They are service plans for programming, pairing, setup, and troubleshooting assistance.
The Remote Support Plan and Premium Support Plan must be added at the time of order and cannot be added after installation or after a support issue occurs. The 1-year support period starts from the installation date.
Product and manufacturer warranty terms remain separate and apply only to eligible hardware defects. If a motor, remote, charger, or other component is confirmed to have a covered hardware issue, Sunny Shutter will assist according to the applicable warranty policy.
Support plans do not cover:
- Physical damage
- Misuse or improper operation
- Water damage
- Lost or damaged remotes
- Normal battery charging
- Wi-Fi/router problems
- Phone settings or app account issues unrelated to the blinds
- Third-party smart home systems
- Issues caused by replacing phones, routers, hubs, or changing smart home settings
- On-site visits outside the GTA service area
Want extra support for your motorized blinds?
Ask our team about adding a Motorized Blinds Programming & Support Plan to your order. It helps make future reset, pairing, app setup, and troubleshooting easier.
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