Window Covering
Warranty & Service.
Understand your coverage, choose the right service path and send the details our team needs to help with an existing Sunny Shutter order.
Clear warranty terms. Local service when you need it.
Review product warranty periods, labour coverage, pickup-order service, on-site options and the steps for requesting help. Sunny Shutter Inc. supports qualifying window-covering projects across Toronto and the Greater Toronto Area.
Sunny-installed orders
Covered warranty issues include first-year labour and reasonable removal and reinstallation when Sunny Shutter provided the original installation.
Pickup or shipped orders
Showroom drop-off and pickup is the standard service method. Eligible orders include one year of free repair labour at the showroom.
Toronto & GTA service
Consultation, installation and eligible on-site service can be arranged across Toronto, York, Peel, Durham and Halton, subject to order and location.
Which service path applies to your order?
Select the option that best matches how your order was originally supplied. This quick guide does not replace the full policy, but it shows the usual next step.
First-year coverage includes covered service labour.
- For a covered warranty issue during the first year, repair or replacement and related labour are provided at no charge.
- Reasonable removal and reinstallation directly related to the covered issue are included.
- After the first year, applicable product parts may remain covered, while site visits and labour are chargeable.
- Service availability and scheduling depend on the address, product, access and scope.
Showroom drop-off and pickup is the standard service method.
- Eligible orders include one year of free repair labour when the product is dropped off and collected at the Sunny Shutter showroom.
- Shipping or delivery does not include on-site service unless confirmed in writing.
- Optional on-site installation, inspection or repair may be arranged for CAD $250 + HST, subject to availability.
- Paid on-site service covers the same repair-related issue for one year from the first on-site service date.
Send the customer name, address and a photo of the issue.
- Include the order or invoice number if available.
- Tell us whether Sunny Shutter originally installed the product.
- Attach clear photos or a short video showing the full window covering and the problem area.
- Our team will confirm whether the next step is remote guidance, showroom drop-off or an on-site appointment.
Warranty coverage by product category
The periods below summarize the standard terms in this policy. Product-specific manufacturer terms, the original invoice and written order conditions may also apply.
| Category | Standard period | What the period covers | Important service note |
|---|---|---|---|
| Labour — Sunny installed | 1 year | Labour for a covered warranty issue, including reasonable related removal and reinstallation. | Begins on the original installation completion date. |
| Labour — pickup or shipped | 1 year | Repair labour at the Sunny Shutter showroom. | Customer drop-off and pickup is required unless paid on-site service is arranged. |
| Fabrics | 5 years | Covered defects under normal use for eligible zebra, roller, solar, Shangri-La and drapery fabrics. | Normal fading, curling, soiling, scratches and loss of colour intensity from use are excluded. |
| Manual components & hardware | 15 years | Eligible clutches, brackets and moving parts under normal use. | Metal hardware and hinges are covered for operation, not finish. |
| Shutter frame & panels | 25 years | Eligible cracking, excessive fading, extreme colour loss or warping under normal use. | High-humidity applications and normal light lines between louvers are excluded. |
| Motors | 5 years | Eligible motors supplied through the Sunny Shutter motorization program. | Damage caused by customer reprogramming or unsupported changes is excluded. |
| Motor accessories | 5 years | Eligible remotes and supplied motor accessories. | Compatibility and replacement depend on the original system. |
| Batteries | 1 year | Eligible supplied batteries. | Normal capacity loss and misuse are not covered. |
Window-covering service across Toronto and the GTA
Sunny Shutter provides consultation, professional measurement, installation and qualifying after-sales service throughout the Greater Toronto Area. The service method and any applicable fee depend on the original order and exact postal code.
Toronto
Downtown Toronto, Scarborough, North York, Etobicoke, East York and York.
York Region
Markham, Richmond Hill, Vaughan, Aurora, Newmarket and Stouffville.
Durham Region
Pickering, Ajax, Whitby, Oshawa and surrounding qualifying communities.
Peel Region
Mississauga, Brampton, Caledon and surrounding qualifying communities.
Halton Region
Oakville, Burlington, Milton, Halton Hills and surrounding qualifying communities.
Send the right details the first time
Clear information helps us identify the product, determine coverage and recommend the right next step without unnecessary appointments.
Identify the order
Provide the customer name, installation address and order or invoice number when available.
Show the issue
Send one photo of the full window covering and close-up photos or a short video of the problem.
Coverage review
We review the product, dates, original installation method and likely cause before confirming service.
Repair path
The next step may be remote guidance, showroom drop-off, parts supply or an on-site appointment.
Complete warranty policy
The full original policy is retained below. The service guide and coverage summary above help customers navigate it; they do not replace, shorten or override these terms.
Warranty
Sunny Shutter Inc. provides the following Limited Warranty for blinds, shades, shutters, fabrics, motors, motor accessories, batteries, hardware, and related components, subject to the specific terms, conditions, exclusions, service methods, and warranty periods stated below.
General Warranty Coverage
The manufacturer, Sunny Shutter Inc. window fashions, warrants all blinds, shades, and shutter frame and shutter panel under a Lifetime Limited Warranty, subject to the specific warranty periods expressly stated below for fabrics, manual components, hardware, motors, motor accessories, batteries, and labour.
This warranty covers and is inclusive against any defects in material and workmanship for as long as the original purchaser owns the products, as long as the products were installed in accordance with the supplied instructions in a residential/commercial building for the opening/window they were purchased for, and the products are manually operated and have not been altered, tampered with, or modified.
This warranty does not cover any damage caused by or resulting from misuse, abuse, alterations, or excessive discoloration due to sunlight or passage of time, humidity, exposure to salty air, change in atmospheric conditions or corrosive materials, fire, flood, or acts of God.
We will not be liable for shipping charges, labour costs for disassembly, removal, reassembly, or re-installation of the products, for damage or loss to other property, or injury to persons, except as expressly stated under the applicable service section below.
This warranty also does not apply to conditions caused by normal wear and tear upon the actual product. Labour is covered for one (1) year only, subject to the service method applicable to the order.
Full Coverage for the First Year — Sunny Shutter Installed Orders
For orders installed by Sunny Shutter Inc., during the first year after the original installation, repair, replacement, and related labour costs, including reasonable removal and reinstallation service directly related to a covered warranty issue, will be covered by Sunny Shutter Inc. at no charge to the customer.
This first-year full coverage applies only to orders where Sunny Shutter Inc. provided the original installation service. It does not automatically apply to pickup orders, self-installed orders, shipped orders, delivered orders, or orders installed by the customer or a third party.
Pickup Orders and After-Sales Service Policy
Standard After-Sales Service for Pickup Orders
For all pickup orders, including orders picked up by the customer, shipped to the customer, delivered by courier, or otherwise transported at the customer’s request without Sunny Shutter Inc. providing the original installation service, after-sales services, including adjustments, repairs, or inspections, are handled by showroom drop-off and pickup as the standard service method.
For clarity, orders shipped or delivered to the customer at the customer’s request, where Sunny Shutter Inc. does not provide the original installation service, are treated as pickup orders for after-sales service purposes. Shipping, delivery, or courier transportation does not convert the order into a Sunny Shutter installed order and does not include on-site service coverage unless otherwise confirmed in writing by Sunny Shutter Inc.
From the pickup date, shipping date, delivery date, or the date the product is released to the customer or carrier, as applicable, the order includes one (1) year of free labour repair service, applicable only when the product is dropped off and picked up at the Sunny Shutter showroom by the customer.
Unless otherwise stated in writing, pickup order labour coverage does not include shipping, delivery, courier service, on-site inspection, on-site troubleshooting, removal, reinstallation, transportation, or third-party installation-related costs.
Optional On-Site Installation or Repair Service for Pickup Orders
If on-site service is requested for a pickup order, on-site installation, inspection, or repair may be arranged subject to a one-time service fee of CAD $250 + HST.
Upon payment of the applicable on-site service fee, on-site service for the same repair-related issue will be included for one (1) year from the date of the first on-site service.
This on-site service coverage applies only to the same repair-related issue. New issues, unrelated issues, additional products, new damage, customer-caused damage, installation changes, measurement changes, or site condition changes are excluded and may be subject to additional charges.
Special Window Shapes — Pickup Orders Notice
For pickup orders involving special window shapes, including but not limited to bay windows, bow windows, corner windows, angled windows, unusually deep frames, or other non-standard window configurations, the installation position must be confirmed with the sales representative before production whenever possible.
Sunny Shutter Inc. offers one (1) complimentary size adjustment for eligible pickup orders involving special window shapes, provided that the product is dropped off at the Sunny Shutter showroom by the customer.
Additional modifications, repeated adjustments, transportation, delivery, on-site service, reinstallation, or issues caused by unconfirmed installation position, uneven frames, out-of-square openings, or site conditions may be subject to additional charges.
Product Warranty Coverage for Pickup Orders
Pickup orders remain covered by applicable product warranties for covered product defects. Unless a longer product-specific warranty is expressly stated below, pickup order warranty coverage includes:
- Fabric warranty: five (5) years
- Hardware and parts warranty: fifteen (15) years
Product warranty coverage applies to product defects only and does not include labour, delivery, removal, reinstallation, transportation, on-site service, shipping, courier service, or third-party installation costs, unless otherwise specified in this After-Sales Service Policy.
After the First Year
After the first year, Sunny Shutter Inc. will continue to cover the repair or replacement of defective products as per this warranty. However, any labour costs for site visits, troubleshooting, removal, reinstallation, disassembly, reassembly, shipping, transportation, and repair service will be the responsibility of the customer.
These costs will be charged in accordance with Sunny Shutter Inc.’s applicable repair quotation schedule.
Headrail / Manual Components / Brackets / Hardware / Hinges
All moving parts in manually operated products in all blinds and shades are covered for a period of fifteen (15) years under normal use as detailed above.
Due to the inherent nature of metals, hardware and hinges are only covered for operation, not finish.
Fabrics / Materials / Shutter Frame / Shutter Panel / Motors
Zebra blinds, Roller shades, Solar shades, Shangri-La shades, and Drapery fabrics
Hereinafter referred to as “the products”: under normal use for a period of five (5) years, inclusive of excessive discoloration or burn out.
This warranty does not cover curling, soiling, scratching, normal fading, or loss of color intensity from use.
Additionally, all manual components and hardware, such as clutches and brackets, are covered under this warranty for a period of fifteen (15) years.
Shutter Frame and Shutter Panel
Hereinafter referred to as “the products”: under normal use for a period of twenty-five (25) years against cracking, excessive fading, and extreme loss of color intensity or warping.
This warranty does not cover products installed in areas of high humidity.
Shutters are intended to provide light control only and may have light lines of varying sizes between louvers.
Shutters are neither intended nor guaranteed to provide blackout conditions when closed.
Louvers should not be left in the closed position or in the completely open position for extended periods of time.
Motors
Hereinafter referred to as “the products”: all motors of the Sunny Shutter Inc. Motorization Program carry a five (5) year warranty.
Motor accessories carry a five (5) year warranty.
Batteries carry a one (1) year warranty.
Warranty excludes any damage done to the product due to customer reprogramming motors.
In rare cases, motorized blinds may experience malfunctions due to environmental factors such as humidity, temperature, or electromagnetic interference.
If these factors are determined to be the cause and the issue persists after replacing the motor, Sunny Shutter will modify the existing blinds to a manual-operated version and refund the price difference, accounting for depreciation.
Warranty Period Clarification
For greater certainty, warranty periods for orders installed by Sunny Shutter Inc. begin on the date the original installation of the products has been completed at the address.
For pickup orders, shipped orders, courier-delivered orders, or any order where Sunny Shutter Inc. does not provide the original installation service, warranty periods begin on the date the products are picked up by the customer, shipped, delivered, or released to the customer or carrier, unless otherwise specified in writing.
Any repair, replacement, exchange, or supply of replacement fabrics, motors, batteries, accessories, or other components during the applicable warranty period shall be deemed to be part of the original order only and shall not be treated as a new purchase.
Accordingly, any repair or replacement performed under warranty, including but not limited to replacement fabric, replacement motor, or replacement accessories, does not restart, renew, or extend the original warranty period.
The applicable warranty period continues to run from the date of the first installation for Sunny Shutter installed orders, or from the pickup date, shipping date, delivery date, or product release date for pickup/shipped orders, not from the date of any later repair, replacement, adjustment, or on-site service.
Sunny Shutter Inc.’s obligations under this warranty shall be limited to, at its option, the repair or replacement of all or any part of the products, which Sunny Shutter Inc. determines to be defective under normal wear and tear upon the products.
Sunny Shutter Inc. reserves the right to discontinue or change the products component as currently manufactured.
If an exact replacement part is not available, Sunny Shutter Inc. has the right to substitute parts of equal quality at its discretion.
Warranty Holder and Ownership
This warranty applies only to the original purchaser and the original order.
If the property, home, unit, or building where the products are installed is sold, transferred, rented, assigned, or otherwise occupied by a new owner, purchaser, tenant, or occupant, this warranty does not transfer to that new party.
The new homeowner, property owner, tenant, or occupant will not be entitled to warranty service under the original purchaser’s warranty.
Warranty coverage is tied to the original purchaser and the original order, not to the property, address, product location, or subsequent ownership of the property.
Cleaning and Maintenance
This Lifetime Limited Warranty on the products shall remain in effect only if normal cleaning practices are followed periodically.
The products require little maintenance. However, surfaces may become dirty.
Normal maintenance requires washing with mild detergent, non-abrasive and must not contain ammonia, and water using a soft cloth, exception for wood shutters, which should never be cleaned with water.
Colors and Dye Lots
Colors and intensity under dye lots may vary within commercial tolerances; as a result, colors of both fabrics and materials may vary from sample books.
We are unable to guarantee exact dye lots as illustrated in sample books.
Warranty Claim Notice
In the event of a defect under this warranty, the product purchaser must notify Sunny Shutter Inc. immediately upon detection of the defect first appearing.
Do not place near cribs, children’s beds, or any furniture near window treatments.
Ensure there are not any closed cord loops which are accessible or within the reach of children.
The Owner must notify Sunny Shutter Inc. within thirty (30) days after the defect has first appeared.
This notification must contain the following:
- Name and address of Owner
- Order number, if available
- Date of installation for Sunny Shutter installed orders, or pickup/shipping/delivery date for pickup or shipped orders
- A brief description of the defect for which the warranty is requested
- Photos or videos showing the issue, if requested by Sunny Shutter Inc.
If Sunny Shutter Inc. determines that the defect should be covered by this Limited Warranty, the Owner may, at his or her own expense, arrange for the delivery of the products to Sunny Shutter Inc. for repairs.
For pickup orders, shipped orders, courier-delivered orders, or any order where Sunny Shutter Inc. did not provide the original installation service, the standard warranty service method is customer drop-off and pickup at the Sunny Shutter showroom, unless paid on-site service has been arranged or otherwise agreed in writing.
Upon inspection, Sunny Shutter Inc. will determine whether the defect is covered by the Lifetime Limited Warranty.
If the defect is covered by the Lifetime Limited Warranty, the product will be repaired or replaced.
If the defect is not covered by the Lifetime Limited Warranty, Sunny Shutter Inc. will inform the Warranty Holder of costs and options related to the defect.
Sunny Shutter Inc. may be responsible to collect these charges from the Warranty Holder.
Appendix A
If the purchase order is placed by the Dealer/Distributor, in no event shall Sunny Shutter Inc. be liable to the Warranty Holder for any loss of use.
If the Dealer/Distributor determines that the defect should be covered by this Limited Warranty, the Owner may, at his or her own expense, arrange for the delivery of the products to the Dealer/Distributor and in turn to Sunny Shutter Inc. for repairs.
Upon inspection, Sunny Shutter Inc. will determine whether the defect is covered by the Lifetime Limited Warranty.
If the defect is covered by the Lifetime Limited Warranty, the product will be repaired or replaced.
If the defect is not covered by the Lifetime Limited Warranty, Sunny Shutter Inc. will inform the Dealer/Distributor of costs and options related to the defect.
Dealer Authorization is required before Sunny Shutter Inc. will repair, modify, or replace a product not covered by the terms of this Lifetime Limited Warranty.
Any costs or charges will be charged to the Dealer/Distributor.
The Dealer/Distributor will be responsible to collect these charges from the Warranty Holder.
Appendix B
This warranty does not cover any product which fails to conform due to accident, alteration, misuse, abuse, misapplication, failure to follow instructions, improper handling, improper installation, and improper operation or cleaning.
It excludes damages from animals and insects, normal wear and tear, common cosmetic issues related to extended use, and fraying, fading, natural changes in color, and discoloration of material from exposure to the elements, including but not limited to prolonged sunlight exposure, or damage from salt air.
With respect to the operating mechanism, loss of pleating is not covered if the product has not been cycled, held in the raised position a portion of the time.
Please note that Wood Blinds and Woven Wood Shades are made from natural materials.
As such, the following are to be considered inherent characteristics: variations in color, grain, and texture, natural markings, knots, mineral deposits, etc., minor bowing or warping of slats, reeds, or other natural materials.
In addition, excessive warping of Blinds and Shades is excluded if installed in a high humidity area.
Need Help?
Contact us at sunnyinfo@sunnyshutter.ca for questions related to warranty.
Warranty and blinds service FAQ
Does Sunny Shutter provide warranty and repair service across the GTA?
Sunny Shutter provides qualifying on-site and showroom-based window-covering service across Toronto and the GTA. The service method, availability and applicable fees depend on the original order, warranty status, product, issue and exact postal code.
What is included during the first year for a Sunny-installed order?
For a covered warranty issue, the first year includes repair or replacement and related labour, including reasonable removal and reinstallation directly connected to that covered issue.
How is a pickup or shipped order serviced?
Showroom drop-off and pickup is the standard method. Eligible orders include one year of free repair labour at the showroom. Optional on-site service may be arranged for CAD $250 + HST, subject to availability and the policy terms.
How long are motors and motorized-blind accessories covered?
Eligible motors and motor accessories supplied through the Sunny Shutter motorization program are covered for five years. Eligible supplied batteries are covered for one year.
Does a repair or replacement restart the warranty period?
No. A repaired or replaced part remains part of the original order, and the warranty timeline continues from the original installation, pickup, shipping, delivery or product-release date.
What should I send with a service request?
Send the customer name, installation address, order or invoice number if available, original installation or pickup date, a description of the issue, one photo of the full product and close-up photos or a short video.
Is the Sunny Shutter warranty transferable to a new homeowner?
No. The warranty applies only to the original purchaser and original order and does not transfer with the property or to a new owner, tenant or occupant.
Tell us what happened.
Include your order details and clear photos or video. We will review the issue and confirm whether the next step is remote guidance, showroom drop-off, parts supply or an on-site visit.
This page explains Sunny Shutter Inc.’s standard limited warranty and service process. The original invoice, written order terms, product-specific warranty and applicable law continue to apply. Service availability and charges may be confirmed after the order and issue are reviewed.
